Payment Types

    Unfortunately once your order is placed we cannot change the method of payment.

    If you do need to make a change of payment we would need to cancel and refund your order so you can replace your order correctly. This can only be done if your order has not reached the packing stage with our packing ninjas!

    We accept payments via PayPal, Amex, Mastercard, Visa & Afterpay.

    PayPal is a 3rd party payment platform which enables you to pay securely using your credit card, or bank account.

    You don't need an account to check out with Paypal

    If you are having trouble completing your order using your credit/debit card it it important to first check you have the funds available in your account.

    Once you have confirmed the funds are available please double check the following;

    -The card number, name and CV2 code (back of card) are correct and as they appear on your card.

    -Your billing address is correct.

    -Your bank has not imposed a limit to the amount of purchases you can make in a 24 hour period.

    -For international purchases please ensure your card is enabled for use international use.

    -All other details for shipping/billing are correct.

     

     

     

    Culture Kings will only charge in the currency of the site which you are on.

    We are not able to offer a currency conversion. If you are purchasing from a different country, your bank will convert the payment for you, and in some cases, your bank may also charge you a transaction fee for the conversion. For more information regarding this fee, we recommend contacting your bank.

    We do not offer holds or layby on our items, but we do offer AFTERPAY!

Promotions & Discounts

Security Process

    We care about our customers and the protection of their money.

    All online retailers receive fraudulent transactions, which causes both us and the innocent parties much inconvenience and distress. We have a security system in place that flags orders which details need to be confirmed. Don't be alarmed if this is you! This may simply be because your card does not match the new address you have just moved into.

    Our team will contact the cardholder and simply confirm details with them to ensure it is the card owner that has placed the order and not an online thief! Once details are confirmed, orders are resumed and processed as normal.


    In no way is this process intended to discriminate, offend or inconvenience our customers; we genuinely want our customers details to be secure when shopping online :)

     

    All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider database where the information is kept confidential. Culture Kings is a Google Trusted Store.  

    We care about the safety of our customers! Culture Kings may require further verification of your order to ensure that orders are authorized by the cardholder.

    Our security team will contact the customer for verification via email or phone. If a response is not given to our inquiries the order will be cancelled within a 48-hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Culture Kings.

    To ensure there is no delay with an order, please respond to any email/phone call from our team as soon as possible.

     

    CLICK HERE for more info

    We care about the safety of our customers! Culture Kings may require further verification of your order to ensure that orders are authorized by the cardholder.

    Don't be alarmed if this happens to you! We check 100's of orders every single day and orders can be selected for various reasons. We only need to cross-check info that you have entered when placing your order.

    Sometimes our security team may need to contact you via phone or email to confirm some details about the payment of your order before it can be shipped. Sometimes we also need some extra like a proof of purchase to be sent through to verify your payment as well.

     

    The security of your info and money is really important to us so in order to keep our customers safe we perform 100's of security checks everyday.

    Don't be alarmed if this happens to you, we just need a little more info to validate and confirm the payment of your order so we can have it shipped.

    Our security team may contact you by phone, email or text requesting a screenshot of the transaction from your internet banking or banking app. You can of course cover up any personal info like your account number, account balance or other transactions.

    We only need to see the date the transaction was made, our business name and the amount of your order being paid to Culture Kings so we can verify your payment and have your order processed:)

Afterpay

    Afterpay is a buy now, pay later service offered to Australian customers.

    To be eligible to use Afterpay, you must;

    • Live in Australia
    • Be at least 18 years old
    • Have a valid and verifiable email address and mobile phone number
    • Use a valid Australia bank payment card to make a purchase
    • Be capable of entering into a legally binding contract
    • Have less than $1000 in your shopping cart

    Please note: Afterpay cannot be used to purchase gift cards, music tickets or limited releases

    For more information CLICK HERE

     

    We are unable to accept payments for Gift Vouchers via Afterpay.

    Afterpay unfortunately can not be used to purchase another form of credit.

    Afterpay is separate to Culture Kings and has their own criteria for approving purchases. If your purchases in not approved though Afterpay it could be one of the following;

    -Your order is over $1000

    -You already have a few Afterpay plans in progress.

    -You have overdue instalments from other Afterpay orders

    -Afterpay isn't able to approve the amount of your order

    -You are not on the correct Culture Kings website- If you have an NZ Afterpay account you would need to shop on our NZ website for Afterpay to be available.

    Please note: Afterpay cannot be used to purchase gift cards, music tickets or limited releases

     

     

     

     

     

    Afterpay is available on majority of our items but unfortunately we are not able to offer Afterpay on some limited release or hyped shoes when they first drop online.

    You can still use Afterpay to grab these shoes in store though!

     

Buying A Gift Card

Issue With My Gift Card