POPULAR QUESTIONS

If your order has not yet been packed (by our warehouse ninja's) then our team can update your address before it leaves us! Give our team a call ASAP so we can have this updated for you. AU: 1300 CKINGS (1300 254 647) NZ: 0508 CKINGS (0508 254 647) If your order is pending dispatch or has already left our warehouse, we will need to wait for the parcel to be returned to sender before we can re-ship it to the correct address.

Our ninja packers are crazy fast at processing orders! So we can only make changes to your order if it hasn't reached the packing stage. Please give our team a call ASAP to see if we can get this done for you! AU: 1300 CKINGS (1300 254 647) NZ: 0508 CKINGS (0508 254 647)

Orders are processed Monday – Friday (excluding public holidays) from 7am – 3.30pm AEST. Orders placed before 2pm (Monday–Friday) are shipped out the same day! During big sale periods and holiday seasons, there may be a slight delay with the shipment of your order. Please allow no more that 2 extra business days during this time for your order to be dispatched. In some cases, we may need to contact you before your order can be processed due to a security check. To ensure there is no delay, please respond to any email/phone call from our Customer Experience team.

Once our team have shipped out your order you will receive a shipping confirmation email with your tracking number! Copy and paste your tracking number into the link below to see the current status of your order https://auspost.com.au/mypost/track/#/search Please note: it may take 24 hours for tracking scans to appear once your order has been shipped

We care about the safety of our customers! Culture Kings may require further verification of your order to ensure that orders are authorized by the cardholder. Our security team will contact the customer for verification via email or phone. If a response is not given to our inquiries the order will be cancelled within a 48-hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Culture Kings. To ensure there is no delay with an order, please respond to any email/phone call from our team as soon as possible. CLICK HERE for more info

 ONLINE

CHAT WITH US  

Live chat support with a CultureKings product expert. Also available online by hitting the "CHAT" button in the bottom rigt hand corner of our website

SEND US AN EMAIL  

Our Customer Experience team are here to help! Shoot us through an email here and we will get back to you ASAP

STORE LOCATER & HOURS  

To find information about a specific store (location and opening hours), please visit our store locator page

 CALL

AUSTRALIA
1300 CKINGS(1300 254 647)

Monday to Friday 7am - 9pm AEST
Saturday 9am - 5pm AEST

NEW ZEALAND
0508 CKINGS(0508 254 647)

Monday to Friday 7am - 9pm AEST
Saturday 9am - 5pm AEST

INTERNATIONAL
+617 3345 0511

Monday to Friday 7am - 9pm AEST
Saturday 9am - 5pm AEST

 CONNECT

CONNECT WITH OUR MARKETING TEAM

For any marketing info or enquiries, please contact our marketing team on : marketing@culturekings.com.au

CONNECT WITH OUR BUYING TEAM

For any buying info or enquiries, please contact our merchandise team on : buyers@culturekings.com.au

CHAT WITH US  

Live chat support with a CultureKings product expert. Also available online by hitting the "CHAT" button in the bottom rigt hand corner of our website

SEND US AN EMAIL  

Our Customer Experience team are here to help! Shoot us through an email here and we will get back to you ASAP

STORE LOCATER & HOURS  

To find information about a specific store (location and opening hours), please visit our store locator page

AUSTRALIA
1300 CKINGS(1300 254 647)

Monday to Friday 7am - 9pm AEST
Saturday 9am - 5pm AEST

NEW ZEALAND
0508 CKINGS(0508 254 647)

Monday to Friday 7am - 9pm AEST
Saturday 9am - 5pm AEST

INTERNATIONAL
+617 3345 0511

Monday to Friday 7am - 9pm AEST
Saturday 9am - 5pm AEST

CONNECT WITH OUR MARKETING TEAM

For any marketing info or enquiries, please contact our marketing team on : marketing@culturekings.com.au

CONNECT WITH OUR BUYING TEAM

For any buying info or enquiries, please contact our merchandise team on : buyers@culturekings.com.au