POPULAR QUESTIONS

You can return any items from your order within 30 days for change of mind! Please select your country below:

CLICK HERE FOR AUSTRALIAN RETURNS


CLICK HERE FOR NEW ZEALAND RETURNS


CLICK HERE FOR US RETURNS

If you are having trouble lodging your return request, please contact our team directly CONTACT CUSTOMER EXPERIENCE

AU: 1300 CKINGS (1300 254 647) NZ: 0508 CKINGS (0508 254 647)

Our ninja packers are crazy fast at processing orders! So we can only make changes to your order if it hasn't reached the packing stage. Please give our team a call ASAP to see if we can get this done for you! AU: 1300 CKINGS (1300 254 647) NZ: 0508 CKINGS (0508 254 647)

Orders are processed Monday – Friday (excluding public holidays) from 7am – 3.30pm AEST. Orders placed before 2pm (Monday–Friday) are shipped out the same day! During big sale periods and holiday seasons, there may be a slight delay with the shipment of your order. Please allow no more that 2 extra business days during this time for your order to be dispatched. In some cases, we may need to contact you before your order can be processed due to a security check. To ensure there is no delay, please respond to any email/phone call from our Customer Experience team.

Once our team have shipped out your order you will receive a shipping confirmation email with your tracking number! Copy and paste your tracking number into the link below to see the current status of your order https://auspost.com.au/mypost/track/#/search Please note: it may take 24 hours for tracking scans to appear once your order has been shipped

If your NFS gift hasn't been added to your cart, and isn't on your order, contact our customer experience team.They will get it fixed for you ASAP!

CONTACT OUR TEAM HERE

Our NFS promotions are legendary so we don't want you to miss out!

 ONLINE

CHAT WITH US  

Live chat support with a Culture Kings product expert. Also available online by hitting the "CHAT" button in the bottom right hand corner of our website

SEND US AN EMAIL  

Our Customer Experience team are here to help! Shoot us through an email here and we will get back to you ASAP

STORE LOCATER & HOURS  

To find information about a specific store (location and opening hours), please visit our store locator page

 CALL

AUSTRALIA
1300 CKINGS(1300 254 647)

Monday to Friday 7am - 9pm AEST
Saturday to Sunday 9am - 5pm AEST

NEW ZEALAND
0508 CKINGS(0508 254 647)

Monday to Friday 7am - 9pm AEST
Saturday to Sunday 9am - 5pm AEST

INTERNATIONAL
+617 3345 0511

Monday to Friday 7am - 9pm AEST
Saturday to Sunday 9am - 5pm AEST

CHAT WITH US  

Live chat support with a CultureKings product expert. Also available online by hitting the "CHAT" button in the bottom rigt hand corner of our website

SEND US AN EMAIL  

Our Customer Experience team are here to help! Shoot us through an email here and we will get back to you ASAP

STORE LOCATER & HOURS  

To find information about a specific store (location and opening hours), please visit our store locator page

AUSTRALIA
1300 CKINGS(1300 254 647)

Monday to Friday 7am - 9pm AEST
Saturday to Sunday 9am - 5pm AEST

NEW ZEALAND
0508 CKINGS(0508 254 647)

Monday to Friday 7am - 9pm AEST
Saturday to Sunday 9am - 5pm AEST

INTERNATIONAL
+617 3345 0511

Monday to Friday 7am - 9pm AEST
Saturday to Sunday 9am - 5pm AEST